Our team runs the first pass: watching, triaging, fixing what it can. When something resists, it escalates through the desk, with everything already tried attached. You will not be asked to explain it twice.
No script readers, no queues. The system that watches your account is the system that answers you.
When the first pass hits its limit, you do not queue behind business hours. The desk picks up with full context, immediately.
Most tickets never need to be opened, because the fix landed before you noticed. The ones that do arrive come with a written line you could paste into a board meeting.
Mail landing in spam counts as a support incident, not a bad day: SPF, DKIM, DMARC and the reputation behind them, checked and fixed by us.
What the first pass cannot close goes up the desk: the senior person on duty, then straight to you, the account owner. What is burning decides the pace, never office hours.
All of it arrives at the same desk. That is the whole design.
How the referral works Planning a migration →Note: every plan carries its own features. What is included, and what is not, is defined by your plan alone; no feature implies another unless your plan says so. The honest upgrade is one conversation away. Talk to your Exreal representative or the support line.